Shipping Policy

General Shipping Information

We currently only ship via the website to destinations within the UK. Should you wish to purchase an item from outside of the UK please contact us first and we can provide separate quotations for international courier costs.

UK Shipping charges and timescales for despatch and delivery vary and are dependent on the actual product ordered itself , the size and weight, the availability (i.e in stock or made to order) and the delivery location (destination).

  • The vast majority of our products are delivered at our standard UK rate, which is applied at checkout.

  • Some products are provide with free UK shipping, this is clearly stated within the product description and at Checkout.

  • For bespoke or larger heavier handcrafted items, the UK shipping cost is either included in the products itself or calculated at checkout dependant on the weight.

  • For items such as our artwork which is sent off to be framed once an offer is received, shipping costs are not included at checkout. In these cases the artist will contact you directly following checkout/receipt of order acknowledgement using the contact details you provide, to arrange despatch and provide a separate quotation for courier costs.

Information on shipping details for individual products and estimated despatch timescales are provided within the product listings for each item.

In cases where a separate quotation for courier costs is provided, if you choose not to accept the quotation we reserve the right to refund your order payment in full and cancel your order.

Order Despatch

  • We make every effort to despatch products within the estimated timescales, with the majority of stock items being despatched within 3 days of order. However, delays are occasionally inevitable due to unforeseen factors in the production of our handmade products, which are made to order.

    • If this is the case we shall have the option without incurring liability to you, to defer the date of despatch and notify you of the new timescales to the email address you provide when ordering.

  • Depending on the size and weight of your order, we will ship your order using either Royal Mail or via a courier service such as Hermes and wherever possible through a tracked service, giving you peace of mind.

  • To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our couriers. These details may allow them to provide you with delivery updates via SMS (Text) and or E-mail, or to contact you directly in the event there are difficulties with the delivery.

  • Once your order has been despatched a confirmation e-mail will be sent to the email address you provided when ordering.

  • Following despatch we cannot be held responsible for delays in delivery and will not be liable for any consequential loss due to late or failed delivery. If you haven't received your order within the estimated delivery timeframes following despatch please contact us and we will track your order with our courier, and deal with as appropriate.

  • We recommend that on receipt of your items, your parcel is opened and checked. Should there be any issues, such as items damaged, incorrect or missing, please contact us immediately so we can rectify the problem and arrange a replacement or a refund .

  • All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you once they are delivered to the delivery address specified in your order.

UK Delivery Costs

UK Shipping Rates

  • Standard Rate products - Cost: from £2.99

  • Medium Weight Products - Cost: from £5.98

  • Heavy Weight Products - Cost: from £9.99

Please Note: These P&P charges apply to the majority of purchases, but there may be exceptions due to size or weight.

Certain items are also provided with free UK delivery. These items are clearly indicated within their product description and within the checkout process.

Estimated Delivery: 3 -5 working days from despatch

  • These delivery timescales are estimated from despatch date (not order date) for mainland UK only and are not guaranteed.

  • Please allow additional days for islands and overseas (incl. Channel Islands).

About this Shipping Policy

This Shipping Policy (which include other important hyper-linked sections such as our Terms and Conditions, Cancellation and Returns and Privacy Policies) applies to the purchase of products through and/or direct from It's From the Shed over the telephone. We may update this policy from time to time. Any such changes will take effect when posted on the website and it is your responsibility to ensure you are aware of the most updated version. This Shipping Policy was last updated on 24/11/2020 For any queries in relation to this policy please contact us providing as much detail as possible about your concern, question, or request.